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Department Overview
The Supporting Services Department serves as the operational and organizational arm of the Vice Presidency for Shared Services. It acts as the central hub through which efforts are integrated, operations are coordinated, and effective execution is achieved. The Department is committed to enabling the Vice Presidency’s service ecosystem by enhancing operational efficiency, improving the quality of outcomes, accelerating service delivery, and enriching the experience of both internal and external beneficiaries.
To be a leading department in delivering high-quality and efficient supporting services that contribute to operational excellence, institutional excellence, and digital transformation.
- Lead the delivery of innovative digital supporting services that enhance operational efficiency and drive digital transformation.
- Build a smart operational environment that improves the quality of supporting services and promotes institutional sustainability.
- Achieve excellence in managing and delivering supporting services in accordance with the highest standards of quality and efficiency.
To deliver integrated and efficient support services in accordance with best practices and approved standards through a professional work environment, modern technologies, and qualified personnel, ensuring business continuity and enhancing beneficiary satisfaction.
- Deliver integrated and efficient support services that strengthen operational processes through modern technology solutions and qualified personnel.
- Enable University entities to manage their support services efficiently and with high quality through advanced digital systems.
- Provide flexible and secure support services that enhance performance and improve beneficiary satisfaction.
- Enhance the efficiency of support services.
- Automate operational procedures.
- Improve the quality of services.
- Advance digital transformation.
- Accelerate service request processing.
- Enhance the beneficiary experience.
- Strengthen monitoring and oversight.
- Support informed decision-making.
Frequently Asked Questions (FAQ)
The Administration provides a range of support services, including:
- Administrative support
- Technical and IT support
- Maintenance and operations
- Transportation and logistics services
- Asset and warehouse management
- Facilities services
- Incident reporting and service request management
All employees, departments, and organizational units of the University, in accordance with approved authorities and procedures.
Service requests can be submitted through the Administration’s official communication channels.
The status of the request can be tracked using the request number through the electronic portal or the service management system.
Policies and Regulations
The Administration operates in accordance with approved regulations and policies, including:
- Saudi Labor Law
- Human Resources Regulations
- Safety and Security Policy
- Data Protection and Privacy Policy
- Approved Operating Procedures